Privacy Policy

This Privacy Policy details the procedures through which Psychotherapy toolkit d.o.o., and our affiliated companies (referred to collectively as "Psychotherapy toolkit", "we", or "us") gather, utilize, and reveal information about you when you utilize our websites, mobile applications, and other digital services (referred to as the “Services”), as well as when you reach out to our customer service team, interact with us on social media, or engage with us through other means.

This privacy policy has been created to address the concerns of individuals regarding the usage of their 'Personally Identifiable Information' (PII) online. PII, as defined in US privacy law and information security, refers to information that can be utilized independently or in conjunction with other data to identify, contact, locate a specific individual, or identify an individual within a particular context. We encourage you to thoroughly review our privacy policy to comprehend how we gather, utilize, safeguard, and manage your Personally Identifiable Information in alignment with our website practices.

We reserve the right to update this Privacy Policy periodically. Any modifications will be reflected in the date at the top of the policy, and in certain instances, we may also notify you of these changes.

Types of Information Collected

When you interact with us or use our services, we collect different types of information to enhance your experience and provide personalized services. The information we gather falls into the following categories:

*Information You Provide to Us

We collect information when you register for an account, participate in interactive features, fill out forms or surveys, engage in contests or promotions, make purchases, reach out for customer support, or interact with us in various ways. The information you provide may include:

• Personal Details: Your name, email address, linked social media details, and street address.
• Payment Details: Information related to your payment methods.
• Views and Opinions: Feedback, survey responses, and other information shared during interactions with us. Users may also share feelings associated with feedback, but no health-related inferences are made from this data.
• Employment Information: Collected if you sign up through specific initiatives like Psychotherapy Business.
• Other Information You May Provide: Password, language settings, goals, previous meditation experience, sleep habits, moods, and reflections shared during check-ins.

• Usage Information: Details on your activity within the Services.
• Transactional Information: Information related to purchases or returns.
• Log Information: Standard log files capturing your interactions with the Services.
• Device Information: Data about the device you use to access the Services.
• Recorded Information: Phone or video calls recorded with your consent.
• Generated Information: Deriving insights based on collected data.
• Cookies and Tracking Technologies: Using technologies like cookies to gather information.
• Information from Other Sources: Obtaining data from third-party sources, including app stores, calendar services, social media accounts, and public databases information.

*We Collect from Other Sources

Additionally, we may receive information from other sources, including:

• Transaction details from third-party installations or subscriptions.
• Calendar information from integrated calendar services.
• Social media data if you log in through a social media account.
• Third-party health app data with your permission.
• Cookie data collected via cookies and web beacons.
• Publicly available information from websites and online services.

*Use of Information

We utilize the information gathered from you during registration, purchases, newsletter sign-ups, survey responses, website browsing, and other site interactions in the following ways:

• Personalizing user experiences to provide content and products tailored to your interests.
• Enhancing customer service by addressing your inquiries promptly.
• Efficiently processing your transactions.
• Sending occasional emails related to your orders and additional products/services.

*Sharing of Information

We disclose information about you in the following ways, as outlined in this Privacy Policy or during data collection:

• With companies and contractors that provide services for us, such as email service providers, payment processors, fraud prevention vendors, and other service providers.
• In response to information requests if we believe the disclosure complies with or is required by applicable laws or legal procedures, including court orders, subpoenas, or lawful requests from public authorities for national security or law enforcement purposes.
• If we suspect that your actions contradict our user agreements or policies, if we believe you have breached the law, or to safeguard the rights, assets, and well-being of or others.
• During or in relation to any merger, sale of company assets, financing, or acquisition of our business in whole or in part by another company.
• Among Psychotherapy toolkit d.o.o. and our existing and future parent companies, affiliates, subsidiaries, and other entities under common control and ownership.
• With your consent or as directed by you. For instance, you may opt to share your activities on our Services with third-party social media platforms using the integrated tools we offer via our Services.

Privacy Rights Information

You have the right to manage your account details (like password, name, email) by logging in, contacting our Help Center, or emailing support@psychotherapytoolkit.com . Regardless of your location, within legal limits, you can:

• Request information about your data.
• Access your data (in a portable format).
• Correct your data.
• Opt out of "sales," targeted advertising, or data sharing.
• Request deletion of your data.

California Online Privacy Protection Act (CalOPPA)

CalOPPA is the pioneering state legislation that mandates commercial websites and online services to display a privacy policy. This law applies not only in California but also extends its requirements to any person or company within the United States (and potentially globally) operating websites that gather personally identifiable information from California consumers. These entities must prominently feature a privacy policy on their website, outlining the specifics of information collection and sharing practices, and adhere to these guidelines.
Compliance with CalOPPA includes the following commitments:

• Visitors have the option to browse our site anonymously.
• Upon establishment of this privacy policy, a direct link will be added to our homepage, or at the very least, on the initial significant page after entering our website.
• The Privacy Policy link, clearly labeled 'Privacy', will be readily accessible on the specified page.
• Users will receive notifications regarding any modifications to the privacy policy on our dedicated Privacy Policy Page.
• Users have the ability to update their personal information by contacting us via email.

You have the option to make your deletion request either verbally or in writing. It is recommended to supplement any verbal requests with a written follow-up. This approach enables you to articulate your concerns, provide supporting evidence, and clearly outline your desired outcome. Keeping a written record also serves as evidence should you need to challenge the organization's response. While there are no prescribed phrases to use, the template below can guide you in exercising your right to data erasure:
[Your full address]
[Phone number]
[The date]
[Name and address of the organization]
[Reference number (if applicable)]
Dear [Sir or Madam / name of the person you have been in contact with]
Subject: Right to erasure
[Your full name and address, along with any additional details like account number for identification]
I hereby request the erasure of my personal data in accordance with data protection laws.
[Specify the personal data you wish to be erased/deleted.]
Please provide a comprehensive response within one month confirming your compliance with my request. If unable to meet this deadline, kindly indicate when you expect to respond.
Should you require further discussion, do not hesitate to contact us.

Visitor Information Protection:

• Our website undergoes regular security scans to identify and address any vulnerabilities, ensuring a safe browsing experience.
• We conduct routine Malware Scanning to enhance website security.
• Your personal information is securely stored behind restricted networks with limited access to authorized personnel. Sensitive data is encrypted using Secure Socket Layer (SSL) technology.
• Various security measures are in place to safeguard your personal information when placing an order or accessing your account.
• All transactions are securely processed through a gateway provider and not stored on our servers.

Usage of 'Cookies'

Yes, we use cookies, which are small files transferred to your computer's hard drive by our website. These cookies enable us to recognize your browser, remember items in your shopping cart, and tailor services based on your preferences. Additionally, cookies help us analyze site traffic and interactions to enhance user experience and provide better services in the future.

This policy is effective as of 2024-07-01

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@psychotherapytoolkit.com.